Lee has successfully embedded a structured, strategic approach to managing theatre departments, ensuring that the group’s vision for high-quality, patient-centred care remains at the forefront of all operations. By fostering a culture of continuous improvement and excellence, Lee consistently aligns team performance and service delivery with organizational goals.

A proactive leader, Lee ensures the effective implementation of national and local guidelines, translating them into actionable objectives to meet and exceed service expectations. Lee’s ability to navigate the complexities of diverse processes and demands allows for seamless operations and a strong focus on patient safety and clinical outcomes.

As a key member of the senior management team, Lee provides critical support to the Hospital Registered Managers, to ensure the smooth and effective management of hospital operations. With a commitment to collaboration and innovation, Lee plays a pivotal role in advancing Electiva Hospitals’ reputation as a leader in delivering exceptional surgical care and operational excellence.

In her current role, Kerry takes a meticulous and strategic approach to maintaining and strengthening relationships with Electiva’s esteemed surgeons and partner organisations. She is deeply committed to driving growth by identifying new collaboration opportunities, fostering innovation, and ensuring the hospital’s continued excellence in patient-centred care.

Kerry’s passion for healthcare and her ability to seamlessly bridge clinical priorities with business objectives make her an invaluable asset to Electiva Hospital. Her proven expertise, coupled with her precision and foresight, allows her to deliver impactful results that align with the hospital’s mission of delivering world-class surgical care.

With a profound pride in her work and a relentless drive to exceed expectations, Kerry is a key contributor to Electiva Hospital’s reputation as a leader in the healthcare industry. She continues to champion excellence, collaboration, and innovation, ensuring that Electiva remains a trusted partner for surgeons and healthcare organisations alike.

She then transitioned to a leading cosmetic surgery provider, where she initially worked as Lead Admin Manager. Her expertise and leadership earned her rapid promotions to Registered Manager and later to Regional Operations Coordinator/Manager, overseeing administrative teams across multiple locations. In this role, she played a crucial part in optimizing customer service, improving surgeon utilization, and minimizing last-minute surgical cancellations. Kelly later moved into a Business Relationship Manager role, acting as the key liaison between the organization and its surgeons, ensuring governance compliance and assisting in revalidation processes. Her skills in complaint resolution also became a valuable asset.

Seeking a new challenge, she shifted her focus to complaints management, joining a well-known clinic group as Complaints Manager, where she managed refund processes and supported clinical teams in post-operative care coordination during the 2020 lockdown.

After a brief return to a previous organization as Complaints Coordinator—handling Stage 1 complaint investigations and subject access requests—Kelly rejoined another major clinic group as Group Complaints Manager. She then took on the role of Patient Support Manager at a healthcare provider, overseeing complaints, refunds, revisions, and pre- and post-operative support teams. Her leadership and operational expertise led to her recent promotion to Chief Operations Director, where she continues to drive excellence in patient care and business efficiency.

Lisa brings 22 years of experience as a financial controller within the hospital sector, which provides her with a wealth of knowledge and a deep understanding of healthcare operations. Her extensive fi nancial expertise allows her to align operational goals with fiscal responsibility, ensuring effi ciency and sustainability in all aspects of the hospital’s performance.

Lisa’s leadership is instrumental in driving effi ciency, maintaining compliance with healthcare regulations, and ensuring that Electiva’s state-of-the-art facilities deliver exceptional service to surgeons and patients alike.

Her dedication to operational excellence has been a cornerstone in establishing Electiva Hospitals as a trusted partner for healthcare professionals across specialties, including gynaecology, urology, dermatology, ophthalmology, orthopaedics, plastic surgery, and more.

In addition to her operational responsibilities, Lisa works closely with the leadership team to develop and implement innovative strategies that enhance patient care and streamline processes. Her approachable and collaborative style fosters strong relationships with staff , clients, and stakeholders, ensuring a professional and welcoming environment throughout the hospital.

Lisa’s commitment to excellence and her ability to navigate complex operational challenges make her an invaluable asset to Electiva Hospitals Manchester.

Helen’s expertise lies in managing complex scheduling demands while maintaining flexibility to accommodate surgeons and companies. Her meticulous attention to detail and proactive approach to problem-solving have been vital in minimising disruptions and maximising resource utilisation across the hospital.

Helen works closely with clinical teams and administrative staff to streamline booking processes, enhance communication, and deliver a seamless experience for surgeons and corporate clients. Her deep understanding of healthcare systems, coupled with her dedication to excellence, ensures that every theatre booking is handled with precision and care.

Helen’s unwavering professionalism, strategic mindset, and passion for operational effi ciency make her an indispensable member of the Electiva Hospitals Manchester team.

Valerie plays a key role in budget preparation and financial ownership, ensuring resources are effectively allocated to deliver exceptional patient care. With a comprehensive understanding of both primary and secondary care pathways, she adeptly manages multi-functional service delivery operations and successfully implements change initiatives that champion continuous improvement.

Her consultative and solution-driven approach to stakeholder engagement ensures that clinical quality remains at the core of all service delivery. Valerie has an impressive ability to foster collaboration, inspire teams, and execute strategies that align with organisational goals and patient-centric values.

A fully qualified Registered Nurse, Valerie’s extensive clinical background includes specialised expertise in Intensive Therapy Unit (ITU) care. This foundation, bolstered by professional qualifi cations and a commitment to continuous professional development (CPD), equips her to bridge the gap between clinical and operational excellence.

Under Valerie’s leadership, Electiva Healthcare continues to uphold its reputation for delivering innovative, high-quality services that meet the evolving needs of patients and partners alike.